Virtual Consultant
Why use Virtual Consultant?
Virtual Consultant lets your clients connect with UK consultants quickly.
How does the Virtual Consultant process work?
To access this service, your client must upload their GP referral for one of the covered specialisms onto the Trustedoctor platform where it will be assessed.
Your client will then be assigned a case manager who can work with them to help find the best consultant and choose a date and time that works best for their schedule. The consultation is done virtually and family members as well as the client's usual doctor are welcome to be present if they wish.
After the call, your client will be provided with a report outlining their options so that they can decide the next best steps.
Virtual Consultant benefits
- Fast access to UK consultants.
- Your client's choice of who they see.
- A case manager will help guide your client through the process.
Keep in mind
- Covers symptoms suggestive of cancer, heart or neurological conditions.
- If your client requests a referral to a neurologist for any symptom, sign, diagnosis or investigation present before Accelerate started, there is a waiting period of 12 months from the start of the cover before we will schedule a virtual consultation.
- Your client can use the Virtual Consultant service 3 times a year (4 if a biopsy is recommended) per condition.
- Expenses associated with getting your clients medical records from either a GP, hospital or specialist as part of their Virtual Consultation are not covered.
Learn more about the other services Accelerate has to offer:
Private Diagnostics Plus
Following the Virtual Consultation:
- Fast access to diagnostics tests.
- Access to tests that might not be available through public healthcare.
- Your client can choose a testing centre that’s most convenient for them.
Second Medical Opinion
If unsure about an existing diagnosis or treatment plan:
- Peace of mind that the correct diagnosis and treatment plan is in place.
- Offers clients more choice when making health decisions with alternative options that may not be available in the UK.
- Access to a pool of global experts.
- Comprehensive report and recommendations.
Precision Cancer Medicine
On diagnosis of cancer:
- Understand the genetic make-up of the cancer to allow for a personalised treatment plan and a more accurate diagnosis.
- If the cancer has a hereditary or genetic component, siblings and children may also have testing and counselling, to help them make decisions about their future health.
Cancer Clinical Trial Support
If no approved cancer treatment available:
- Opportunity to receive treatments not yet available.
- Access to trials overseas as well as in the UK.
- Help with navigating the process of sourcing relevant and available clinical trials.
- A case manager will arrange the logistics of the trial.
- Travel with up to two family members or companions, (three if the claim is for a child).
- Travel, accommodation and daily allowance covered.
Global Treatment Plus
On receiving treatment plan recommendations:
- Medical treatment for cancer, heart surgery, neurosurgery and selected transplants at some of the leading hospitals in the world.
- The chance to receive treatments that might not be offered through public healthcare in the UK.
- Travel with up to two family members or companions, (three if the claim is for a child).
- Travel, accommodation and daily allowance covered.
- Follow up care and continuing medication expenses are also covered.
Protection help point and proposition support
For queries relating to new business applications, including web support queries or if you’d like to find out more about any part of our Protection Proposition, click the contact form and one of our Protection team will get back to you.
Useful links
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Visit our claims page for information on how to claim and up to date claims statistics.
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