Adviser support

We've worked hard to ensure our claims process is as quick and easy as possible at what can be a difficult time.

To support you write protection business on our Life Protection Platform, we have created a number of how to videos and answered your most frequently asked questions.

The following questions and answers are intended to provide guidance to distributors on Zurich’s approach to the FCA’s fair value rules.

To help you explain the reasons for recommending a Zurich product we’ve created various paragraphs that describe Zurich and the features and benefits of our products.

Consumer Duty requires all financial services firms to show that they are acting to deliver good outcomes for customers. Find answers to help you prepare. 

We've created a range of tools and guides available to support you and aid client discussions.

At Zurich, we understand the importance of early intervention and effective medical management in facilitating your customer's recovery. That’s why we provide comprehensive rehabilitation support through our network of external suppliers, alongside our dedicated in-house rehabilitation specialists.

Our relationship with your client doesn’t begin and end with a medical crisis or a claim. They have access to Zurich Support Services, an independent team of counsellors, advisers and legal experts. They’re a phone call away whenever your client – or member of their family – needs them.

The cost-of-living crisis is affecting households and businesses across the UK with many already beginning to see the impact on their finances. Find helpful resources to help you guide your clients through this difficult time. 

Life is unpredictable and can change in an instant. Jon, Glenn and Emily tell their stories of claiming on their Zurich Critical Illness policy.