Contact Zurich for Advisers
Please note, we may record or monitor calls to improve our service.
Protection help point
For queries relating to new business applications, including web support queries
- Write to us at:
Protection Operations
PO Box 4157
Swindon
SN4 4QB
Existing business enquiries if the policy begins PR
If your enquiry relates to an existing policy you can contact us on:
Monday-Friday 9.00am - 5.30pm
(excl. bank holidays)
- Write to us at:
Protection Operations
PO Box 4157
Swindon
SN4 4QB
Existing business enquiries if the policy doesn’t begin PR
If your enquiry relates to an existing policy you can contact us on:
Monday-Friday 9.00am - 5.00pm
(excl. bank holidays)
- Write to us at:
Zurich Assurance – In Force
Unity Place
1 Carfax Place
Swindon
SN1 1AP
Technical team
Tax, trust and product related pre-sale enquiries across the Life Protection Platform, encompassing personal and business protection.
Our telephone opening hours are:
10:00 – 12:00 and 2:00 – 5:00
Agency enquiries
Agency and remuneration team
Pre-application underwriting
For all pre-application indication of terms, please use our Pre-app underwriting tool available on the Life Protection Platform.
If you do need to contact us about your quote, please include the unique reference number shown in the Pre-app underwriting tool and email us at the address below.
Large case underwriting enquiries
Dedicated large case support for cases in excess of £1.5m for Life Cover, £1m for Critical Illness or £60,000 for Income Protection.
eSupport team
If your call relates to registering for our LPP site or you are experiencing technical issues with the portal please press option 2.
Please note, new LPP registrations can take up to 48 hours to complete, so please don't call if you registered less than 48 hours ago.
This team is unable to help with pre-application queries - please see the 'Pre-application underwriting' section for contact details.
Sterling Investments servicing
Servicing information requests or changes to issued Sterling Investment Bonds.
Not sure who to contact?
For all other enquiries, including existing policy enquiries:
Make a complaint
We are committed to providing you and your clients with a high level of customer service. If you believe we've not delivered this, we would welcome the opportunity to put this right for you. The first step is to let us know your concerns either by phoning or writing to us. Details of how to contact us can be found by following the link below. We'll be able to deal with your query quicker if you quote your client's plan number.