Empathy Loss Support™
At Zurich, supporting your customers and their families is our priority especially during difficult times. That’s why we’ve partnered with Empathy, a bereavement support service provider to offer guidance and comfort after the loss of a loved one.
Empathy Loss Support™ is available to beneficiaries and family members following a life insurance claim on a Zurich policy, as well as to Zurich advisers.
What is Empathy Loss Support™?
Empathy Loss Support™ offers practical and emotional support following the loss of a loved one through a dedicated Care Manager and an app. The service guides families every step of the way with a personalised Care Plan, grief resources, estate administration support, funeral planning tools and more.
Following a loss, Empathy Loss Support™ is available 24/7 for up to two years helping families navigate this difficult time at their own pace.
How Empathy Loss Support™ helps your customers?
Empathy Loss Support™ provides compassionate guidance and support to families, including:
Grief support
Expert advice and resources to help navigate loss.
Care Managers
Are real people who can answer questions, help prioritise tasks and provide support throughout.
Personalised Care Plan
Step-by-step instructions tailored to a customer’s unique needs.
Practical resources
Helpful guides, checklists, and templates - from making immediate arrangements to estate administration.
Emotional wellbeing tools
Breathing exercises, guided meditations, and daily journaling prompts.
Family collaboration
Up to five friends or family members can work together to share tasks and support each other.
Easy access for your customers
Beneficiaries will receive an activation link as part of the claims process (for policy numbers starting ‘PR’) and can start using the service right away. Support is available for up to two years, so families can go at their own pace.
Empathy Loss Support™ can be accessed via the Empathy app (available in the App Store and Google Play) or by visiting:
Important information
This service is provided by Empathy and is not part of your customers insurance contract with Zurich. It can be amended or withdrawn at any time. The service is free to access.