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Empathy Loss Support: Helping Customers Before and After Loss

Supporting customers through loss requires more than a policy - it requires empathy, understanding, and meaningful help when it matters most. In this webinar, we explore Zurich’s Empathy Loss Support Service, designed to support both customers and advisers through the emotional and practical challenges of bereavement. We also introduce its evolution to include anticipatory loss support, extending care to those facing a terminal illness diagnosis. Whether you’re looking to better understand the full value of Empathy Loss Support or how it can support more meaningful client conversations, this session offers practical insight into how Zurich is redefining care at some of life’s most difficult moments.

Date and time: Wednesday 24th June at 11:00 am

New to the Learning Hub? Simply follow the steps on this page to sign up.

The new way to learn with Zurich

Your time is valuable. That’s why we created the Zurich Learning Hub.

Explore flexible learning options – from online courses and on-demand resources to interactive masterclasses. We’ve designed our continuous professional development (CPD) content based on your feedback, so you’ll always find the latest and most relevant topics.

Start learning your way, when it works for you.

How to access the Learning Hub

Are you already registered for Zurich’s Life Protection Platform?

Are you new to Zurich’s online services?

As you’re new to Zurich’s online services, we’ll need to set you up with a Zurich Assurance Account. This will give you a secure online identity with us.

It only takes a few minutes. You can register directly with Zurich or use your Unipass Identity certificate.

Register directly with Zurich

You’ll need to set up an account through Okta Identity:

Create a username with between 8 and 10 characters, using only letters and numbers, no spaces.
Use your own business email address that only you can access.

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Register directly with Unipass Certificate

If you are already registered with Unipass then you can access the Zurich Learning Hub using your existing certificate credentials / username and passphrase.

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Thinking of registering for the hub?

The Zurich Learning Hub is designed for anyone working in the life protection industry, whether you are an adviser, paraplanner, administrator or business owner.

You could be completely new to Zurich Insurance, already recommending us to your customers, or need to refresh your knowledge, our library of relevant content is designed to support you with your learning, your way, in your time.

Step into the Zurich Learning Hub and discover a world of opportunities. Created with your feedback in mind, it’s the perfect place to boost your knowledge, stay up-to-date, and provide even more value to your customers.

Flexible, on-demand learning: Shape your development around your life, with bite-sized videos, interactive webinars, and helpful reading materials, all ready when you are.
Expert-led insights: Dive into practical tips and fresh perspectives from industry leaders.
Instant support: Got a question? Get answers in real time at our live events, or receive a quick response if accessing our on-demand library.
Earn CPD minutes: Build your expertise and collect CPD minutes towards your annual 35-hour target, all neatly stored together in your own CPD record.

Ready to grow, achieve, and connect? The Zurich Learning Hub is here to help you thrive, whenever you need it.