Instruction to change customer’s Direct Debit (valid for UK policies beginning with PR) 

Step 1 of 5

All fields, unless otherwise specified, are mandatory.

Please read this information carefully and check that the bank account information, collection date and payee details you provide are accurate before submitting.

Once you’ve completed all the relevant information simply press ‘submit’ to send your instruction to us electronically.

Important information

• We’ll ask you to confirm you are the servicing agent on the policy you are contacting us about, and that you have obtained explicit consent from the policyholder(s) to add, change, reinstate or cancel a Direct Debit instruction. In doing so, you are confirming that you are acting on the instruction of the policyholder(s) and have their authority to make the changes requested.
• If you’re changing Direct Debit details or collection date, please allow 15 working days before the next payment is due, for us to process the change requested.