This website is for financial advisers within the UK, Customers looking for Zurich products please go to Zurich.co.uk. Unless you are a financial adviser in the UK who has entered into separate contractual arrangements with Zurich Intermediary Group Limited (“ZIG”) for access to the secure parts of this website, the viewing of this web site is subject to Disclaimers, which, by continuing to access this site, you acknowledge that you have read and accept.

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Contact us

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Please note, we may record or monitor calls to improve our service.

General Enquiries

For all general enquiries, including existing policy enquiries                                                                           


08085 546 546

Protection Help Point

Including Web support queries                                       


0370 850 4419

applicationsupport@uk.zurich.com

underwriting.team@uk.zurich.com

Write to us at:

Protection Operations
PO Box 4157
Swindon
SN4 4QB

Technical team

Tax and product related pre-sale enquiries across pensions, personal and business protection, investments and trusts.                                                   


0370 609 2178

technicalsupport@uk.zurich.com

Agency Enquiries

Agency and remuneration Team                                    


0800 151 3333

agencysupport@uk.zurich.com

commissionsupport@uk.zurich.com

Pre-application underwriting

0370 850 4419                                                           

uw.preapp.enquiry@uk.zurich.com

For a pre-application indication of terms, please have your Zurich agent code ready and press option 4

Large Case Underwriting Enquiries

Dedicated large case support for cases in excess of £1m sum assured, or premiums in excess of £250 per month.                                                                              


01793 505 754

largecaseunderwriting@uk.zurich.com

eSupport Team

If your call relates to registering for our LPP site or you are experiencing technical issues with the portal please press option 2.


0370 850 4419

zigesupport@uk.zurich.com

Zurich Retail Platform Pipeline

Information on applications not yet issued.
(policies beginning with ZR only)

01242 664 111

zurichportfolioteam@uk.zurich.com

Zurich Intermediary Contact Centre

For Wealth Platform queries only.


0345 607 2013

zurichportfolioteam@uk.zurich.com

Sterling Investments Servicing

Servicing information requests or changes to issued investment plans.


0370 909 6010

info@sterling-assurance.co.uk

Make a complaint 

We are committed to providing you and your clients with a high level of customer service. If you believe we've not delivered this, we would welcome the opportunity to put this right for you. The first step is to let us know your concerns either by phoning or writing to us. Details of how to contact us can be found by following the link below. We'll be able to deal with your query quicker if you quote your client's plan number.

Make a complaint