Our latest platform improvements - July 2025

This month we’ve:

Enhanced our policy issue process for menu plans

You can now issue individual policies even if they are part of a wider menu plan. This gives you full flexibility to support your customer’s needs and get them on risk as soon as possible.

For example, if you’ve submitted a menu plan with a Zurich Life and Critical Illness policy to cover your customer’s mortgage, as well as an Income Protection policy, you can now issue either policy or both policies whenever you want.

Updated our non-medical limits for life, critical illness and income protection

We’ve increased our limit thresholds to reduce the number of customers who will need medical evidence, creating quicker decisions for you and your customers.

You can take a look at our guide to non-medical limits sales aid here.

Refreshed the limits on our Large Case Underwriting Team

Life Cover policies where the sum assured is over £1.5m or Income Protection policies where the annual benefit is over £60,000 will now be managed by our specialist large case underwriting team. You can find more information here.

Improved our underwriting rulebook

We’ve made a series of underwriting improvements to provide customers with decisions as quickly as possible and improve point of sale outcomes.

Improved our adviser alerts and notifications

Based on your feedback, we’ve updated over 75 alerts and notifications to give you more detailed information about your customer’s application.

Commission clarity

We’ve updated the commission question to make it clear whether the policy should have indemnity or non-indemnity commission.

Made changes to our customer portal

It’s now easier for customers to register for the customer portal based on feedback we’ve received.