Our latest platform improvements – November 2025

This month we’ve:

Improved our medical evidence process

We know that attending medical interviews or examinations can be worrying for your customers. That’s why we’ve worked with our third-party provider, Inuvi, to make the process easier.

Here’s how it works:

• On the application screen, we’ve made it clear that we need a mobile phone number
• If medical evidence is needed, we’ll share this number with Inuvi
• Inuvi will then text your customer to explain the process and arrange the appointment.

Don’t forget, we have a helpful guide to medical examinations to help your customers prepare for what’s needed.

Refreshed the limits on our Large Case Underwriting Team

Income Protection policies where the annual benefit is over £75,000 or any product applications where the total monthly premium is £500 or more will now be managed by our specialist large case underwriting team.

• You can find more information about our large case underwriting team here

Improved our underwriting rulebook

We’ve made some improvements to our underwriting to give you and your customers quicker decisions and better outcomes at the point of sale.