200,000 reasons to say thank you

Every day, we work alongside our brokers, customers and advisers to help manage risk, protect what matters most and navigate uncertainty with confidence. But sometimes, those partnerships create an impact that extends far beyond business. Today, we're proud to celebrate one of those moments. Thanks to the feedback provided through our Transactional Net Promoter Score (TNPS) surveys, together we've helped fund 200,000 breakfasts for children and young people across the UK through our long-standing partnership with Magic Breakfast. Every survey completed after an interaction with Zurich generates the equivalent of one breakfast donation, regardless of the score. While the feedback helps us improve the experience we deliver, it also contributes to something much bigger. For many children, a nutritious breakfast is not simply the first meal of the day. Research from Magic Breakfast shows that having breakfast can support concentration, focus, memory, attendance and educational attainment, helping children arrive in the classroom ready to learn and thrive. Schools supported by the charity report improvements in wellbeing, behaviour, engagement and a greater sense of belonging among pupils.

That is why reaching 200,000 breakfasts matters. It’s more opportunities for a child to start the school day nourished and ready to learn. It's support for young people facing challenges at home. And it's a reminder that small actions, when multiplied across a community of customers, brokers and colleagues, can make a significant difference. One story shared by Magic Breakfast particularly resonates with us. A young girl attending a breakfast club asked a volunteer if they could brush her hair before school because nobody was able to do it for her at home. It is a powerful reminder that programmes like these provide far more than food. They offer dignity, care, stability and kindness at moments when children need it most. This milestone belongs to all of us. Every broker who took the time to share feedback. Every customer who completed a survey. Every colleague who listened, learned and acted on what they heard. Your feedback not only helps us build a better Zurich. It helps create brighter mornings for thousands of children and young people across the country. So, on behalf of everyone at Zurich, thank you. Thank you for helping us improve. Thank you for helping us strengthen our partnership. And thank you for proving that when brokers and insurers work together, we can deliver an impact that goes far beyond insurance. Together, we've reached 200,000 breakfasts donated. And together, we're just getting started.