Our latest update on the Life Protection Platform

This month we’ve:

• Extending terms acceptance to 120 days – we all know that sometimes it can take longer than expected to put a client’s policy in place, especially if they are waiting for their mortgage to go through and the purchase of their home to be completed. To help you and your clients, we’ve extended the time you have to accept terms once a decision is made on an application from 90 to 120 days. We are unable to extend past 120 days.
• Improving your notifications – we’ve added more useful information to the notifications you receive through the Life Protection Platform so you’re kept up to date on medical evidence appointments, and when they are booked or rescheduled.
• Improved our communications with you - When your client's personal details (their name, address or contact details) have changed we'll send you a notification to let you know. This will including a link to the relevant policy, making it quick and easy to see what's changed, at a glance.
• Improved support for your clients – We’ve updated the welcome email your customer’s receive to include a link to our Customer Portal guide. This provides an easy step by step guide to help customers register for and use our secure online portal, ensuring they can make the most of administering their policy, their way.
• Annual IP tax bands updates for 2024/2025 – we’ve updated the maximum benefit available for an Income Protection to align with the latest changes in the budget following revised National Insurance contributions.