Welcome to Zurich's Protection Proposition
St. James's Place
Zurich has a wide range of protection solutions designed to support you, your business and your clients. Our range of solutions are designed to provide personal, family, mortgage, business and IHT protection. We'll provide the support you need through our dedicated team of consultants, underwriters, new business, servicing and claims teams.
Important Website Registration information - please note:
We want you to have the best possible experience and ensure that you and anyone else who writes or supports your business can access the new protection platform. Please read the following guide on accessing the Zurich Protection Platform:
1. There are three roles that can access our system.
a. Partners(advisers) simply need to login with your current username/password or Unipass certificate. You must ensure that you do not want to be set up as admins or paraplanners because once set up as an adviser, the role cannot be changed and you will need to create a new user. You can follow the instructions on the registration site
b. Most Administrators will have been set up already, if you haven’t been set up for a firm, please contact our Agency Enquiries team
c. Paraplanners can be set up by the administrator following the instructions on the registration site
2. For larger firms, most people will want to be set up as Partners (1a) with some administrators and paraplanners.
3. For sole traders, you must have at least 1 Partner set up or you will get an error when you try to transact business with us. The suggested way to set this up is:
a. Set up your administrator with paraplanner rights (this should have been done – see 1b above)
b. Set up your Partner
c. From this point forward, you can login as the administrator who can place all the business also on behalf of the Partner. During this time you will have two usernames – however once setup you only need to use the admin username.
d. In 12 months’ time our system will warn that the unused adviser account will be disabled. We recommend signing in to all usernames at least once every 12 months to keep them active.
Please submit all +£5m Sum Assured cases using the paper application and using the current agreed St. James Place process that is already in place.
Claims and Underwriting
Business Account Managers
Team Phone Consultant Support 0800 783 0034 email@example.com Product and Technical Support 0370 6092178 firstname.lastname@example.org Large Case Illustrations 0800 015 9812 email@example.com Pre-application Underwriting 0370 243 0901 firstname.lastname@example.org Large Case Underwriting 01793 505 754 email@example.com New Business and Pipeline 0800 783 0034 SJPhelppoint@uk.zurich.com Policy servicing 08085 546 546
We may record or monitor calls to improve service.