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Zurich Support Services

Zurich Support Services

Our relationship with your client doesn’t begin and end with a medical crisis or a claim. They have access to Zurich Support Services, an independent team of counsellors, advisers and legal experts. They’re a phone call away whenever your client – or member of their family – needs them. 

Life Protection Platform

  • Summary of support
  • Work life support
  • Emotional support
  • Reasons why paragraphs
  • Documents

We think anything that’s on your client’s mind is worth talking about. Even if the team can’t help on the call, they can point them in the direction of someone who can.

  • Free and confidential health and wellbeing service
  • Impartial help and support on a wide range of issues
  • An independent service provided by our partner, Workplace Options
  • Up to six sessions of professional counselling
  • Not just available at claims stage – your client can use this throughout the lifetime of their policy
  • Available to your client and their family with no limit on queries or issues

Zurich Support Services is available to your client, and their family, 24 hours a day 365 days a year and can be used from the moment they take their policy out.

Zurich Support Services aim to help your client achieve a positive work-life balance.

iconDaily living

  • Referrals to specialist organisations and services
  • Saves your client time and legwork
  • Includes – property search and household help

iconChildcare support and referrals

  • Support on education, sourcing local schools and support on teenager issues
  • Tailored searches to identify available childcare vacancies

iconElder care support and referrals

  • Support on health conditions such as strokes, dementia and Parkinson’s disease
  • Information on benefits, community care and in home support aids
  • Tailored searches for elder care accommodation and community resources

iconCareer coaching

  • One hour session with a qualified coach by telephone appointment
  • Area of focus dependent on your client
  • CV help, interview technique and confidence building

iconDebt and money management

  • Income and expenditure assessment
  • Appropriate and realistic action planning
  • Negotiations with creditors to reduce or freeze payments
  • Support with IVAs, bankruptcy, default notices or CCJs

iconLegal information

  • Information provided by trained specialists
  • Includes – relationship and family matters, problems at work, property, consumer rights

If your client needs support on any personal, mental and emotional issues throughout their policy or at claims stage, Zurich Support Services are there to help.

How they support your client:

icon Examples of emotional issues

  • Bereavement and loss
  • Esteem and confidence
  • Depression and anxiety
  • Personal stress
  • Addiction and dependence
  • Relationships and family dynamics

icon Counselling

  • Access to short-term counselling (up to 6 sessions)
  • Provided by fully qualified and experienced counsellors (BACP, UKCP)
  • Suitable counsellor will be appointed within 2 working days of initial assessment
  • Appointment available within 5 working days of contact with counsellor
  • Face-to-face counselling offered
  • Referrals for long-term support if needed beyond the 6 sessions

Below are a selection of reasons why paragraphs for you to use in letters to your clients.

  • Additional support

    With a Zurich policy, you will have access to Zurich Support Services, an independent team of counsellors, advisers and legal experts. They offer support in the following ways:

    • Free and confidential health and wellbeing service
    • Impartial help and support on a wide range of issues
    • An independent service provided by Zurich’s partner, Workplace Options
    • Up to six sessions of professional counselling
    • Not just available at claims stage – your can use this throughout the lifetime of your policy
    • Available to you and your family with no limit on queries or issues

    Zurich Support Services is available to your client, and their family, 24 hours a day 365 days a year and can be used from the moment they take their policy out.

  • Additional support - Business/Whole of life/Relevant life

    With a Zurich policy, <your employee / name of life assured> will have access to Zurich Support Services, an independent team of counsellors, advisers and legal experts. They offer support in the following ways:

    • Free and confidential health and wellbeing service
    • Impartial help and support on a wide range of issues
    • An independent service provided by Zurich’s partner, Workplace Options
    • Up to six sessions of professional counselling
    • Not just available at claims stage – they can be used throughout the lifetime of the policy
    • Available to <your employee / name of life assured> and their family with no limit on queries or issues

    Zurich Support Services is available to <your employee / name of life assured>, and their family, 24 hours a day 365 days a year and can be used from the moment they take their policy out.

Claims

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Need to make a claim on behalf of your client?

Underwriting

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Our expert underwriting team deal with each case individually

Tools and calculators

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We've created a range of tools to support you