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Frequently Asked Questions


  • On regular payments when should the first direct debit mandate be set for?
    The direct debit should be for at least 10 days in advance in order to allow for processing.
  • Do Zurich accept partial transfers?
    Yes we are able to accept partial transfers.
  • Who should the cheque be made payable to?
    Zurich is the name under which Sterling ISA Managers trades for its platform business. Cheques can be made payable to either Zurich or Sterling ISA Managers Limited.
  • How do I know how much to leave in cash?
    We do not apply a 'minimum liquidity requirement' on the platform so there is no hard and fast rule here. Some advisers have sought to maintain a cash balance of between 1-2%; others have taken a view on the likely out-goings in the first year and ensured sufficient cash is available to meet those requirements
  • There does not appear to be any illustration of any kind for ISA and GIA?
    That's correct. We do not provide illustrations, other than the indicative ones that appear in the KFD, for these two accounts. There is no regulatory requirement to provide bespoke illustrations for these two product wrappers.
  • What process should I follow if my client is immediately crystallising and wants a Pension Commencement Lump Sum (PCLS) payment and remuneration has been agreed?
    You should wait until after the Pension Commencement Lump Sum (PCLS) payment has been paid to ensure that the amount payable is not affected by the amount of remuneration paid. An ad-hoc remuneration payment should then be requested for the agreed amount after the PCLS payment has been made.
  • If my client wants to take a Pension Commencement Lump Sum (PCLS) payment what do I need to do?
    You must allocate enough to cash to cover the full amount of the PCLS amount required or the payment will be delayed until there is enough available cash.


  • Where do I find information about issued protection policies online?

    If you sign in to the Life Protection Platform, you will be able to see details for all of your issued protection policies and make contractual changes where required.

Ordering Literature

  • How do I order a printed copy of regulatory literature
    You can order literature free of charge from a list of 10 key documents 4-5 working days. 
  • How do I order a printed copy of the client brochures available?
    To order a printed copy please, contact your Business Account Manager.