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Welcome to plan enquiry help

Click on a topic below for specific help

  • Death claims - telephone numbers

    To notify Zurich of a death claim, please telephone one of the following numbers:

    Zurich Pension Transfer Plan, Ex ES Income drawdown, Zurich Flexible Drawdown (not CSIPS), Ex-ES PPs and Ex-ES Bonds
    0370 514 3624

    Sterling Bonds and Sterling ISA
    0370 909 6010

    Zurich Standalone TIP, Ex-ES EPPs
    0345 723 4087

    Zurich Flexible Drawdown (CSIPS) and Zurich Flexible Retirement Plan (CSIPS)
    0345 850 8898

    Zurich International Portfolio Bond
    0370 850 6130

    All other plans
    0370 243 0827

    To help process your claim as quickly as possible please have the following information available when you make contact

    • Name and address of deceased
    • Date of birth of deceased
    • Plan numbers of all plans where the deceased is a plan holder

    Be assured that the servicing department will process the claim as quickly as possible.

  • Zurich pension plan numbers

    To access Zurich pensions you must insert a plan number in the following format:

    (00000001 to 59999999) or (70000000 to 89999999) or 4Annnnnn or Pnnnnn-AAA-AAA, ensure leading zeros are input.

    Where:

    n = a number
    A = a number or letter

    Replace the last three characters of the plan number as follows:

    P12345-678-two letters becomes P12345-678-001
    P30000-100-po1 becomes P30000-100-P01
    P12345-100-PB becomes P12345-100-AAA

    Where AAA is the member id and = P0n or F0n or E0n where n = 1-9

  • International Portfolio Bond plan numbers

    International Portfolio Bond numbers are in the range X9120000X to X9820000X

    Where X = a letter

  • Cash in / Transfer value

    If the Cash In Value is blank please contact 0370 850 6130 to obtain the latest value.

  • Sterling bond plan numbers

    Sterling bond numbers are in the range 60000000 to 69999999.

  • Zurich (ex-Eagle Star) bond plan numbers

    Zurich bonds are in the range (00000001 to 59999999) or (70000000 to 89999999), ensure leading zeros are input.

  • Sterling ISA, Investments funds plan numbers

    The plan number is constructed from either the first letter of the plan holder surname or the letter X (if submitted Online) followed by '-' followed by a 6 digit number.

    For example A500013 becomes A-500013.

  • Curtis Banks (ex-CSIPP) plan numbers

    Curtis Banks (ex-CSIPP) plan numbers are in the following ranges:

    ZUR000000001 to ZUR999999999 (Non Protected Rights)
    ZU0000000001 to ZU9999999999 (Non Protected Rights)
    ZP0000000001 to ZP9999999999 (Former Protected Rights)
    ZPR00000001 to ZPR99999999 (Former Protected Rights)

  • Sterling products current value

    The current value is based on unit prices provided on the previous working day. The unit price varies daily and may go down as well as up.

  • Zurich (ex-Eagle Star) bonds current value

    The current value is based on unit prices provided on the previous working day. The unit price varies daily and may go down as well as up, except for the Secure fund where the price is guaranteed never to fall.

  • Bonds, where cash-in value and current value are not equal

    Cash-in values given include the effect of any exit penalty that may currently be applicable on encashment.

  • Zurich pension transfer plan current value

    The current value is based on unit prices provided on the previous working day. The unit price varies daily and may go down as well as up.

  • Zurich drawdown plan current value

    The current value is based on unit prices provided on the previous working day. The unit prices vary daily and may go down as well as up. Details shown are in respect of investments in Zurich pension funds only. Wider SIPP assets (if applicable) are not shown.

  • Partial surrender details

    Partial surrender details. You can take a one-off withdrawal proportionately across all the funds, or from one or a selection of funds that you may specify. If you choose to take the one-off withdrawal proportionately across all funds, you can take it as a percentage of the fund or as a monetary amount.

    If you choose to take the one-off withdrawal from a specified fund or funds, you will need to take the withdrawal as a monetary amount.

  • Fund Search

    To search for a fund you can type in the full fund name (e.g. Sterling Managed 2) or a part of the fund name (e.g. Ster). Typing in a part of the fund name will return a list of all the funds that contain that text. You can type in as many, or as few, letter or numbers as you like.

Zurich (ex-Eagle Star) pensions

  • Transfer value is equal to or greater than current value

    The current value is based on unit prices provided on the previous working day. The unit price varies daily and may go down as well as up, except for the Secure fund where the price is guaranteed never to fall.

  • Transfer value is less than current value

    The current value is based on unit prices provided on the previous working day. The unit price varies daily and may go down as well as up, except for the Secure fund where the price is guaranteed never to fall. Transfer values given include the effect of any early transfer charge.

Zurich Pensions

  • Transfer value is equal to or greater than current value

    The current value is based on unit prices provided on the previous working day. The unit price varies daily and may go down as well as up.

  • Transfer value is less than current value

    The current value is based on unit prices provided on the previous working day. The unit price varies daily and may go down as well as up. Transfer values given include the effect of any early transfer charge.

Zurich (ex-Eagle Star) EPP investing in with profits funds

  • Current value and transfer value are equal

    The current value is based on unit prices provided on the previous working day. The unit price varies daily and may go down as well as up, except for the Secure fund where the price is guaranteed never to fall. Based on the transfer value displayed, a market value reduction is not currently applying, however a market value reduction could apply to this plan and would reduce the transfer value, or a final bonus may apply which would increase the transfer value.

    We never apply a market value reduction if benefits are taken at the normal retirement date, although a reduction may apply to units arising from single premiums or switches made into the With Profits fund within five years of this date.

  • Current value and transfer value are not equal

    The current value is based on unit prices provided on the previous working day. The unit price varies daily and may go down as well as up, except for the Secure fund where the price is guaranteed never to fall. The difference between the transfer value and current value reflects any market value reduction, final bonus and/or early transfer charge/transfer value enhancement, that would apply if benefits were transferred today.

    We never apply a market value reduction if benefits are taken at the normal retirement date, although a reduction may apply to units arising from single premiums or switches made into the With Profits fund within five years of this date.

Zurich (ex-Eagle Star) pensions investing in with profits funds

  • Current value and transfer value are equal

    The current value is based on unit prices provided on the previous working day. The unit price varies daily and may go down as well as up, except for the Secure fund where the price is guaranteed never to fall. Based on the transfer value displayed, a market value reduction is not currently applying, however a market value reduction could apply to this plan and would reduce the transfer value, or a final bonus may apply which would increase the transfer value.

    We never apply a market value reduction if benefits are taken at the selected pension date, although a reduction may apply to units arising from single premiums or switches made into the With Profits fund within five years of this date.

  • Current value and transfer value are not equal

    The current value is based on unit prices provided on the previous working day. The unit price varies daily and may go down as well as up, except for the Secure fund where the price is guaranteed never to fall. The difference between the transfer value and current value reflects any market value reduction, final bonus and/or early transfer charge/transfer value enhancement, that would apply if benefits were transferred today.

    We never apply a market value reduction if benefits are taken at the selected pension date, although a reduction may apply to units arising from single premiums or switches made into the With Profits fund within five years of this date.

Zurich (ex-Eagle Star) bonds investing in with profits funds

  • Cash-in value and current value are equal

    Based on the cash-in value displayed, a market value reduction is not currently applying, however a market value reduction could apply to this plan and would reduce the cash-in value. Alternatively, a final bonus may apply which would increase the cash-in value. There may be an market value reduction-free date, which is usually 10 years after the last single premium payment. A market value reduction will not apply if money is taken out of the with profits fund on this date or on each subsequent tenth anniversary of this date. However a market value reduction could apply if cashed-in before or after the market value reduction-free date. If investments are added to the with profits fund, the market value reduction-free date will change to the tenth anniversary (and each subsequent tenth anniversary) of the date of addition.

  • Cash-in value is not equal to current value

    The difference between the cash-in value and current value reflects any market value reduction, final bonus and/or exit penalty that would apply if the plan was cashed-in today. There may be an market value reduction-free date, which is usually 10 years after the last single premium payment. A market value reduction will not apply if money is taken out of the with profits fund on this date or on each subsequent tenth anniversary of this date. However a market value reduction could apply if cashed-in before or after the market value reduction-free date. If investments are added to the with profits fund, the market value reduction-free date will change to the tenth anniversary (and each subsequent tenth anniversary) of the date of addition.

Standalone TIP help

  • Zurich Pension Plan current value

    This reflects the current value of investments in Zurich Pension funds, based on prices applicable at the previous day's close of business.

  • Partial surrender type

    You can take a one-off withdrawal proportionately across all the funds, or from one or a selection of funds that you may specify. If you choose to take the one-off withdrawal proportionately across all funds , you can take it as a percentage of the fund or as a monetary amount. If you choose to take the one-off withdrawal from a specified fund or funds, you will need to take the withdrawal as a monetary amount.