Mission and values
TCF - Embedded in everything we do
TCF is, and will remain embedded in our business as an absolute ‘given’. Full stop!
What is TCF?
Treating Customers Fairly is a Financial Conduct Authority (FCA) initiative to improve confidence among consumers in the financial services industry.
There are six key outcomes and below you will find a summary of the steps we have taken to meet them.
1. Culture
Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
2. Product design
Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and targeted accordingly.
3. Communication
Companies must provide customers with clear information and kept appropriately informed before, during and after the point of sale.
4. Advice
Where consumers receive advice, the advice is suitable and takes account of their circumstances.
5. Delivery
Consumers are provided with products that perform as firms have led them to expect and the associated service is both of an acceptable standard and as they have been led to expect.
6. Artificial barriers
Customers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.
Climate change
Contact us
Contact your Zurich Business Account Manager or call us on:
Zurich Assurance Ltd
The Tri Centre
Newbridge Square
Swindon
SN1 1HN
United Kingdom