Mission and values

TCF - Embedded in everything we do

TCF is, and will remain embedded in our business as an absolute ‘given’. Full stop!

What is TCF?

Treating Customers Fairly is a Financial Conduct Authority (FCA) initiative to improve confidence among consumers in the financial services industry.

There are six key outcomes and below you will find a summary of the steps we have taken to meet them.

1. Culture

Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.

2. Product design

Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and targeted accordingly.

3. Communication

Companies must provide customers with clear information and kept appropriately informed before, during and after the point of sale.

4. Advice

Where consumers receive advice, the advice is suitable and takes account of their circumstances.

5. Delivery

Consumers are provided with products that perform as firms have led them to expect and the associated service is both of an acceptable standard and as they have been led to expect.

6. Artificial barriers

Customers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.

Climate change

We take the issue of climate change, and our responsibility to monitor our impact on it, very seriously. We have a global initiative focused on the development of a long-range carbon management strategy. Less print - more recycling.

We continue to look for green friendly ways to reduce - where possible - the amount of printed literature we produce. This is why you’ll increasingly find information on our products and services online.
Did you know we we’re one of the first companies in the financial services market to encourage customers to recycle by including a recycle logo on our printed material? Now you do.

Contact us

Contact your Zurich Business Account Manager or call us on

Zurich Assurance Ltd

The Tri Centre
Newbridge Square
SN1 1HN Swindon
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08085 546 546